At Philly Chevy Trucks, your satisfaction is our top priority. Our Return & Refund Policy is designed to be simple, transparent, and hassle-free for all customers within the United States.
Returns
Eligibility for Returns
To be eligible for a return, the following conditions must be met:
- Items must be returned within 30 days of the delivery date.
- Products must be unused, unopened, and in their original packaging with all tags and accessories included.
The following items are not eligible for return:
- Custom or personalized products
- Final sale or clearance items
- Gift cards
- Items damaged due to misuse or improper installation
Please review individual product descriptions for any additional return restrictions.
How to Initiate a Return
To request a return:
- Contact our support team within 30 days of delivery.
- Provide your order number and the reason for return.
Once approved, you will receive a Return Authorization Number (RAN) along with detailed return instructions.
Returns sent without prior authorization may not be accepted.
Return Shipping
- Customers are responsible for return shipping costs, unless the item arrived damaged or defective.
- We strongly recommend using a trackable shipping service or purchasing shipping insurance.
- Philly Chevy Trucks is not responsible for lost or damaged return shipments.
Once your return is received and inspected, we will notify you via email regarding the approval or rejection of your refund.
Return & Refund Window
- Return Period: 30 days from delivery
- Refund Processing Time: Within 10 business days after approval (Monday–Friday)
- Restocking Fee: None
- Return Method: Mail-in return
- Return Label: Customer responsibility
- Refund Currency: USD (United States Dollars)
Refunds
Refund Processing
Approved refunds will be issued to the original payment method within 10 business days. Please note that banks or payment providers may require additional time for the funds to reflect in your account.
Partial Refunds
Partial refunds may not be issued if:
- The item is returned in a condition other than its original state
- The product is missing parts or accessories not due to our error
- The item shows signs of use or installation
Non-Refundable Items
The following items are non-refundable:
- Shipping and handling fees
- Gift cards
- Final sale or clearance items
Late or Missing Refunds
If you have not received your refund:
- Check your bank or credit card account again.
- Contact your bank or credit card provider, as processing times may vary.
- If the issue persists, do contact us using the details below.
Exchanges
We only replace items if they are defective or damaged. If you require an exchange for the same item, do contact our support team with photos of the issue for faster assistance.
Get In Touch
Email: info@phillychevytruckparts.com
Phone: +1 (445)-224-3471
Address: 2843 Rhawn St, Philadelphia, PA 19152, USA
Support Hours: Monday–Saturday, 9:00 AM – 6:00 PM (EST)